Know Your Customer and Verification Policy
Introduction
This Know Your Customer and Verification Policy explains how Inky Bet, referred to as “the Casino”, verifies player identities and payment details.
Verification helps protect players, prevent fraud, confirm legal gambling age, reduce payment misuse, and support Anti Money Laundering obligations.
By creating an account, depositing funds, placing wagers, or requesting a withdrawal, players agree to provide accurate information and complete any required verification checks.
Why Verification Is Required
The Casino may verify a player to:
Confirm their identity
Confirm they meet the legal gambling age
Verify their residential address
Confirm ownership of payment methods
Prevent duplicate or fraudulent accounts
Protect accounts from unauthorised access
Review unusual transactions
Meet legal and regulatory requirements
Confirm the source of deposited funds where required
Verification does not mean that suspicious activity has occurred. It is a standard security and compliance procedure.
When Documents May Be Required
Identity documents may be requested:
When an account is created
Before the first withdrawal
When a withdrawal reaches a certain amount
When several deposits or withdrawals are made
When payment details do not match account information
When a new payment method is added
When account information is changed
When unusual or suspicious activity is identified
When a player uses more than one device or location
When the Casino needs to confirm the source of funds
At any time required for security, legal, or compliance purposes
The Casino may restrict deposits, wagering, bonuses, account access, or withdrawals until verification is completed.
Documents That May Be Requested
Proof of Identity
Players may be asked to provide a valid:
Passport
Driving licence
National identity card
Government issued identification document
The document should clearly show the player’s full name, photograph, date of birth, document number, and expiry date.
Proof of Address
Players may be asked to provide a recent:
Utility bill
Bank statement
Government letter
Tax document
Official residential document
The document should normally show the player’s full name, current residential address, and issue date.
Payment Method Verification
The Casino may ask for evidence that the deposit or withdrawal method belongs to the registered player.
Documents may include:
A bank statement
A screenshot of an electronic wallet account
Proof of ownership of a cryptocurrency wallet
A payment provider account page
A photograph of a payment card with sensitive details hidden
Players should never send a complete card security code or full payment card number.
Additional Verification
In some cases, the Casino may request:
A selfie holding an identity document
A live identity check
A photograph with a verification message
Source of funds information
Bank or employment records
Cryptocurrency transaction records
Additional documents related to account activity
The documents requested will depend on the account, payment method, transaction amount, and level of risk identified.
Document Requirements
Documents should be:
Valid and not expired
Clear and readable
Shown in full without cropped edges
Unedited
Issued in the player’s name
Consistent with the information registered on the account
Provided in an accepted format
The Casino may reject blurred, altered, incomplete, damaged, or expired documents.
Additional information may be requested if the original submission does not provide enough detail.
Verification Before Withdrawals
Before a withdrawal is approved, the Casino may complete the following checks:
Confirm the player’s identity and legal gambling age
Confirm the registered address
Verify ownership of the payment method
Review deposits, wagers, bonuses, and account activity
Confirm that bonus wagering requirements have been completed
Check whether deposits have cleared
Review any chargebacks or payment disputes
Request source of funds information where necessary
Confirm that the withdrawal details are correct
A withdrawal may remain pending until all required checks are completed.
Players should upload requested documents as soon as possible to avoid unnecessary delays.
Withdrawal Method Checks
Where possible, withdrawals may be processed through the same payment method used for deposits.
If the original method does not support withdrawals, the Casino may request another payment method registered in the player’s name.
Withdrawals to third party accounts are not permitted.
The Casino may request proof of ownership before approving payment to a bank account, card, wallet, or cryptocurrency address.
How the Verification Process Works
The verification process usually follows these steps:
Step 1: Document Request
The Casino informs the player which documents or information are required.
Step 2: Document Submission
The player uploads or sends clear copies through the available secure verification method.
Step 3: Document Review
The Casino checks whether the documents are valid and match the account information.
Step 4: Additional Checks
Further documents or explanations may be requested if information is incomplete, inconsistent, or requires additional review.
Step 5: Verification Decision
The account is approved once the required checks have been completed successfully.
Step 6: Withdrawal Review
The withdrawal is then reviewed according to the payment rules, bonus terms, account status, and transaction checks.
Verification approval does not always mean that a withdrawal will be processed immediately. Banks, payment providers, weekends, public holidays, and additional transaction reviews may affect the final payment time.
Verification Processing Time
The time required to complete verification depends on:
Document quality
Accuracy of account information
The number of documents required
Payment method used
Transaction history
Additional compliance checks
Players can help avoid delays by providing clear, valid, and complete documents.
Failed or Incomplete Verification
Verification may fail where:
Documents are invalid or expired
Account details do not match the documents
Documents appear altered
The payment method belongs to another person
The player does not meet the legal age requirement
False or misleading information has been provided
The source of funds cannot be reasonably confirmed
Required documents are not submitted
If verification cannot be completed, the Casino may:
Delay or reject withdrawals
Restrict account functions
Cancel bonuses
Return eligible deposits
Suspend or close the account
Report suspicious activity where legally required
Underage Gambling
The Casino is available only to players aged 18 or over, or the minimum legal gambling age in their jurisdiction.
Accounts belonging to underage players may be closed immediately.
Winnings, bonuses, and transactions may be cancelled or reviewed according to applicable law and Casino rules.
One Account Per Player
Each player may hold only one account unless written permission is provided.
Duplicate accounts may be linked through identity documents, payment methods, devices, addresses, internet connections, or other account information.
Duplicate accounts may be suspended or closed, and bonuses or winnings may be cancelled where permitted.
Ongoing Verification
Verification may be repeated after an account has already been approved.
The Casino may request updated documents when:
An identity document expires
The player changes their address
A new payment method is used
Account activity changes significantly
A large withdrawal is requested
Additional legal or security checks are required
Players must keep their personal information accurate and current.
Data Protection
Verification documents and personal information will be processed according to the Privacy Policy.
Information may be used for:
Identity verification
Payment processing
Fraud prevention
Account security
Responsible gambling
Legal compliance
Anti Money Laundering checks
Dispute resolution
Access to verification information is restricted to authorised parties where reasonably necessary.
Player Responsibilities
Players must:
Provide accurate registration information
Use only their own identity and payment details
Submit requested documents promptly
Keep account information current
Protect their login details
Report unauthorised activity
Cooperate with reasonable verification requests
Players must not submit false, altered, stolen, or misleading documents.
Policy Updates
This Know Your Customer and Verification Policy may be updated to reflect changes in legal requirements, payment procedures, security processes, or Casino operations.
The latest version will be published on the website with an updated revision date.
Contact Us
Questions about identity checks, document requirements, account verification, or withdrawal verification can be sent to the support team.
Support email: support@inkybetcasino.net